What is this thing called 9Stucks?
9Stucks is a dynamic business diagnostic tool. It identifies nine distinct yet interrelated business challenges that cause a company to underperform.

Your Company’s Spring Training: Who’s On 1st? Where’s What?

RedSoxI Don’t Know (wait…he’s on third). Major League Baseball’s Spring Training kicks into high gear this week. Red Sox position players reported on February 18th and today (Feb. 20th) is the team’s first full squad workout. The players know their positions. Some players are versatile and can rotate around the lineup; however, once they are all on the field and in position, there is no confusion about their roles and what’s expected of them.  That’s the way it should be. Clear responsibilities set by management and known by their teammates.

Can you state that your senior team and all your employees are clear about their roles and responsibilities? Abbott and Costello highlighted the frustration and tension when there is a lack of clarity about ‘Who’s on First’. Here’s a contemporary take on the skit:

Role clarity has a distinct impact on your company’s overall performance.

If that sounds like Business 101 common sense, then why is it that in many of the Stuck companies where I have worked, there is a great deal of organizational fuzziness and they are Stuck in the Slow Lane?

What causes role ambiguity?

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What is this thing called 9Stucks?
9Stucks is a dynamic business diagnostic tool. It identifies nine distinct yet interrelated business challenges that cause a company to underperform.

Part 1: A Fresh Pair of Eyes

This is the first installment in the 9Stucks Boot Camp, a series of five blog posts that illustrate the diagnosis, treatment, and cure of a significantly stuck company.  This series is a stuck story from start to finish.

A consulting  engagement at this “StorageCo” company is where the ‘stuck’ concept was hatched over 20 years ago.

The five posts in this Series are:

  1. A Fresh Pair of Eyes: How the project started
  2. An Eyeful and an Earful: What I found after digging in
  3. Logjam and the 80/20 Rule: Discussion of StorageCo’s business model
  4. Go with the Flow(charting): The major business process issues
  5. Coach or Food Fight Referee: The Fixes

StorageCo wasn’t a troubled company, it was a stuck company. The company’s management team didn’t know they were stuck, and neither did I. When I began this project, the 9Stucks concept was not even a thought.  This project was how I started my own boot camp years ago.

You have used or seen this company’s products

StorageCo was a proud, 100-year old, third generation, family-owned business owned by a brother and a sister. They manufactured disposable storage products that are used and consumed by millions of Americans every year.

The siblings had been disappointed with the company’s overall performance for some time.  They finally decided it was time to bring in an independent outsider… a ‘fresh pair of eyes’ to do an objective review of the business and help them craft a performance improvement plan.

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