What is this thing called 9Stucks?
9Stucks is a dynamic business diagnostic tool. It identifies nine distinct yet interrelated business challenges that cause a company to underperform.

Emotional Venting in a Stuck Company. Episode 3: Operations

This is the final post in the three-part series:

‘Emotional Venting in a Stuck Company’

This final episode explains emotional venting related to internal confusion over the company’s OPERATIONS. When I stick my head under the hood of a company and listen, I often hear lots of clanking, banging and rustling from the CEO, Board, and investors about:

  • the overall business model
  • cash (or the lack thereof)
  • the capital structure (translation – too much debt, not enough equity)
  • pricing
  • costs: fixed and variable
  • business processes, weak systems, old equipment
  • the basic forces of producing and executing

Recap of Episodes 1 &2: Episode 1 pointed out the emotional ebbs and flows associated with LEADERSHIP in a stuck company.  Their voices express what they live everyday.

Episode 2 gazed outward at the emotional toll inflicted on the business by a host of ever changing dynamics broadly called EXTERNAL FORCES. What’s happening to us?! Can a company be a victim? Maybe so, but maybe not…

The 9Stucks that relate to business OPERATIONS are Fog, Maze and Rough. The comments I hear from leadership teams about these stucks reveal a lot about the nitty-gritty functioning of the company.

Listen to what people have said when OPERATIONS are contributing to underperformance…here’s a peek at my notes from initial client meetings:

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